Sainapse Email Format

Software DevelopmentCalifornia, United States11-50 Employees

Sainapse is a software development company based in San Francisco that provides an agentic AI platform for customer support. The platform autonomously resolves most inquiries and routes edge cases to human experts, integrating with existing CRMs, helpdesk tools, and internal systems without requiring a rip and replace.

It consolidates data, workflows, and policies into a single intelligence layer and includes a data quality and management stack that cleanses and reconciles customer data. Its architecture combines a knowledge engine for deduplication and entity resolution, policy driven agents that execute end to end workflows across APIs and connectors, and a multi-LLM inference layer with built in evaluation and guardrails. In March 2024, Sainapse announced the general availability of Sainapse 3.0, reflecting a notable product development by the San Francisco based company.

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