Scorebuddy Email Format
IT Services and IT ConsultingLeinster, Ireland51-200 Employees
Scorebuddy provides a quality assurance platform for contact centers that uses embedded AI to analyze every interaction, identify those requiring human review, and support personalized coaching. By automating repetitive QA tasks, it aims to reduce cost per interaction while improving agent and customer experiences, and it enables complete QA coverage by examining all conversations. The system includes AI-assisted evaluation and auto-scoring, along with automated workflows that streamline QA task assignment. Based in Dublin, Leinster, Scorebuddy operates in the IT services and IT consulting space and serves contact centers seeking to enhance QA programs and derive actionable insights from interactions. It is a mid-sized firm, and in August 2024 it announced the launch of an AI solution that builds on its existing capabilities. Its analytics and reporting features offer root cause analysis and sentiment insights to inform decision-making.