Scott Bakken Email Format
IT Services and IT ConsultingMinnesota, United States2-10 Employees
Maintrax is a technology services and consulting firm based in Chisago City, Minnesota, focused on speech analytics and related NLP applications. A small team supports organizations in deploying speech analytics solutions, developing custom categories and language patterns, and designing business rules to improve accuracy. It also provides redaction services for audio and transcription to safeguard sensitive information and coordinates work across multiple vendors to ensure smooth integrations. The client base spans telecom, finance, healthcare, and customer service sectors, where voice data is translated into actionable insights. A notable development in its recent history is a 2019 partnership with Vocitec, illustrating its role as a collaborator in expanding speech analytics capabilities.