Service Intelligence
Market ResearchSouth Carolina, United States11-50 Employees
Service Intelligence is a market research firm focused on auditing and data capture programs that measure customer experience and service quality across multiple industries, including retail, restaurants, grocery, pharmaceuticals, education, banking, hospitality, and convenience/petro. Based in Fort Mill, South Carolina, the company emphasizes delivering insights that support operational excellence and improved customer outcomes for brands seeking to enhance service levels and efficiency. Operating within the market research industry, Service Intelligence positions itself as an authority in business intelligence and customer experience evaluation, offering services such as mystery shopping, customer intelligence programs, operational audits, and compliance audits to help clients identify areas for improvement and maintain consistent performance. The company has a long-standing history dating back to 1992 and is owned and operated by In-Touch Insight Systems.