Shared Insight, Inc. Employee Directory
Market ResearchCalifornia, United States11-50 Employees
Shared Insight, Inc. is a small-to-mid-sized market research firm based in Manhattan Beach, California. It was founded by a team that helped launch the first real-time online customer-experience reporting platform in 2001. The founders previously built a cross-continental business spanning North America and Europe, which was acquired after partnering with major brands and retailers on customer experience initiatives. Today, Shared Insight develops customer-experience improvement programs that translate data into actionable guidance for front-line teams while delivering detailed insights to corporate and head-office stakeholders. The aim is to engage frontline staff in delivering better service and to show clear, measurable ROI for organizations. In 2020, the company launched Listen4Good Online+, a program offering online support and targeted coaching to help organizations implement its capacity-building process for client-focused feedback loops.