SmartSurvey Email Format

Technology, Information and InternetEngland, United Kingdom11-50 Employees

SmartSurvey, based in Tewkesbury, England, operates in the technology, information and internet sector. It offers a feedback intelligence platform that unifies feedback streams from customer experience, employee experience, patient experience, and citizen engagement into a single system. By applying AI-powered analysis, the platform accelerates the extraction of insights from large volumes of open-text responses, supporting organisations from FTSE 100 companies to local councils and healthcare trusts.

The platform provides real-time dashboards and AI-driven analysis that reveal themes and sentiment in feedback, helping teams identify issues and opportunities promptly. It is ISO27001 certified with UK-hosted data, aligning with enterprise security expectations. More than 600,000 users rely on its capabilities, and the platform offers extensive integration options to fit existing workflows. It supports both quick pulse surveys and organisation-wide feedback programmes, underscoring its scalability as a complete feedback intelligence solution. A recent development included the January 2021 release of an accessible survey theme.

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