SMASHotels Email Format
HospitalityIllinois, United States2-10 Employees
SMASHotels is a small hospitality company based in Chicago, Illinois. It differentiates itself by seeking top talent, current trends, and distinctive ambiances to craft memorable guest experiences. A strong emphasis on customer service aims to foster guest engagement and loyalty, while innovative programming and ongoing development help keep its offerings fresh. It leverages emergent technology to support cost control, smooth operations, marketing, customer relationship management, entertainment, and engagement across online and in-person channels. In 2018, SMASHotels announced the appointment of Mark Shouger as General Manager of Hotel EMC2. The company maintains a compact team and operates within the broader hospitality landscape by pursuing experiential, quality-focused approaches.