Strategic WFM Solid Rock Consulting positions itself as a strategic partner in workforce management, expanding beyond traditional forecasting and scheduling to improve customer experience, employee experience, and profitability. This presents an opportunity to upsell advisory services that align WFM with CX and EX goals for clients seeking measurable business impact.

Cloud Contact Center Recent partnerships with 8x8 and Five9 indicate a strong emphasis on cloud contact center technology. This creates a path to cross-sell integrations, optimization, and managed services around modernizing contact center infrastructure for clients undergoing digital transformation.

Midmarket Focus With 11-50 employees and a revenue range of 10–25 million, Solid Rock targets small to mid-sized organizations that are often underserved by large consultancies. Sales opportunities exist to tailor scalable WFM solutions that deliver high ROI without the overhead of enterprise-grade engagements.

Operational Excellence The company emphasizes aligning staffing to customer demand while preserving employee experience. This dual focus can be leveraged to offer end-to-end programs combining forecasting accuracy, scheduling optimization, intraday management, and employee engagement initiatives to drive CX metrics and cost efficiency.

Growth Signals Partnership-driven growth and a clear value proposition as a ‘WFM People’ community suggest opportunities to position Solid Rock as a preferred advisor for clients expanding their WFM maturity, with potential for longer-term engagements, change management, and technology implementation services.