Public Safety Scale South Sound 911 handles a high-volume, multi-agency dispatch operation across 19 law enforcement and 17 fire agencies, indicating a need for robust, scalable communications, integration with CAD systems, and secure data handling to support 24/7 operations.
Mental Health Collaboration The agency piloted a mental health-support program with 988 counselors and partners like Volunteers of America, presenting an opportunity to offer crisis intervention services, telebehavioral health integrations, and modular training solutions for call-takers and dispatchers.
Online Service Expansion Recent moves to online reporting and licensing services (fireworks complaints, concealed pistol licensing) show a readiness to deploy digital self-service platforms, digitized workflows, and identity/credential verification capabilities to streamline public-facing processes.
Public Safety Tech Stack Utilizing SAP Crystal Reports, Microsoft SQL Server, Google Cloud, and other tools suggests a compatibility focus for data analytics, reporting, cloud-based collaboration, and secure on-premise to cloud migrations for improved situational awareness.
Facility and Coverage Growth Expansion of facilities in Tacoma and ongoing PSCC development signal a long-term investment in infrastructure, offering upsell opportunities in physical security, network resilience, disaster recovery, and modernized dispatch centers.