Expertise in Contact Center Outsourcing Strategic Sourcing Advisors has managed over 700 million dollars in global contact center business, demonstrating deep industry experience and a strong network of top-tier providers. This positions them as a reliable partner for companies seeking cost-effective and scalable contact center solutions, presenting opportunities for expansion into diverse markets and service offerings.

Industry Recognition and Proven Results Founded by former Microsoft contact center executives and recognized with the 2015 GEO Award for best practices, SSA’s credibility is high. Their proven track record can be leveraged to gain trust with prospective clients looking for advisors with validated success in process improvement and cost reduction, fostering new business relationships.

Range of Service Capabilities SSA offers support across US-based, near-shore, and offshore contact centers, catering to a broad spectrum of client needs. This flexible sourcing approach opens multiple avenues for partnerships with companies seeking tailored outsourcing strategies, especially those aiming for geographic-specific customer support solutions.

Technology Stack Awareness Using a modern tech stack including WordPress, Google Fonts API, PHP, and analytics tools like Piwik and Google Tag Manager suggests SSA’s commitment to digital presence and data-driven insights. There is an opportunity to offer complementary technology solutions or consulting services that enhance their existing capabilities.

Growth and Market Potential With a modest revenue range of zero to one million dollars and a team of up to 50 employees, SSA operates in a niche segment that is experiencing steady demand due to increasing globalization of customer support. Business development efforts can focus on expanding their provider portfolio or developing value-added services to scale their offerings in a competitive market.