Support Services Group Email Format

Outsourcing and Offshoring ConsultingTexas, United States1001-5000 Employees

Support Services Group is a U.S.-based outsourcing and offshoring consulting provider headquartered in Waco, Texas. With more than 25 years of experience, it delivers high-touch engagement center services across multiple channels on an outsourced basis. Its offerings include back-office support, customer experience management, technical support, business intelligence, revenue generation, collections, and performance management, all aimed at achieving first-contact resolution and strong customer satisfaction. The company serves a diverse mix of industries, from retail and travel to healthcare, financial services, media, electronics, crisis support, and quick-service restaurants. It emphasizes collaboration with clients to design programs that improve customer experience and competitive positioning, with measurable outcomes typically achieved within 90 days. The organization relies on a large, diverse workforce of agents and a resilient infrastructure to balance AI-enabled and human interactions, and in 2025 its teams received a slate of Stevie Awards for Sales and Customer Service.

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