Growing SMB Target small medical facilities and clinics in need of affordable, fast surgical instrument repairs. SDR’s low headcount and lean operations can be positioned as a cost-effective partner for frequent repair needs.

Comprehensive Repair Emphasize SDR’s ability to handle ALL medical device repair services, offering a single trusted source for both surgical and endoscopic equipment to reduce vendor fragmentation for customers.

Retention Driven Leverage the high customer retention rate as proof of service quality. Propose expanded service contracts, preventive maintenance plans, and service level commitments to stabilize revenue from existing customers.

Tech Enablement Highlight the use of cloud and mapping-based tech stack to underpin service logistics, remote diagnostics, or asset tracking. Position SDR as tech-enabled for faster turnaround and transparency.

Regional Focus Capitalize on location in Maryville, Tennessee to build a regional sales approach targeting nearby hospitals, surgery centers, and clinics with repeat repair needs and favorable logistics for quick response times.