Telecommunications Industry Ombudsman Email Format

TelecommunicationsVictoria, Australia201-500 Employees

Based in Docklands, Victoria, the Telecommunications Industry Ombudsman operates as an independent external dispute resolution body serving Australia’s telecommunications market. It offers a no-cost process to resolve unresolved complaints about telephone or internet services for residential consumers and small businesses. By providing a neutral avenue outside typical channels, it helps individuals and small enterprises address service issues with telecommunications providers.

The organization serves the Australian telco market, positioning itself as a formal, accessible option for dispute resolution among consumers and small businesses. It is a mid-sized entity with a dedicated remit across the nationwide telecommunications landscape. A recent development includes the appointment of Carmen Basilicata as Executive General Manager, Operations, in April 2026.

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