Analytics Expansion DFPS already uses Tableau, signaling comfort with data-driven decision making. There is an opportunity to extend analytics with data warehousing, governance, and predictive insights to improve program outcomes and compliance; ideal for partnerships around enterprise BI and data integration.

Cybersecurity and IAM A large, sensitive operation with a mobile workforce makes cybersecurity and identity management a priority. Propose a security assessment, zero-trust architecture, MFA, and managed security services to reduce risk and support remote staff; align with state procurement processes for government contracts.

Experience Management Qualtrics usage signals emphasis on measuring experiences. Scale this to program and client feedback, integrate survey data with case management and analytics, and establish closed-loop improvements to demonstrate policy impact.

Workflow Modernization Smartsheet usage indicates a need for coordinated workflows. Offer workflow automation, case management integration, and audit-ready process improvements for intake, investigations, and service delivery, with compliance and reporting baked in.

Training and Talent With a large workforce, there is demand for scalable training and compliance programs. Propose an LMS, mobile-friendly e-learning, and training analytics to boost readiness and retention, delivered via state-approved vendors and with clear ROI.