Textel by Capacity Employee Directory
TelecommunicationsMissouri, United States51-200 Employees
Textel by Capacity operates in the telecommunications space as part of Capacity's omnichannel support automation platform. It is based in University City, Missouri, and was acquired in 2023, after which it became part of Capacity's broader offering. The platform supports customer interactions across channels such as chat, SMS, voice, web, and email, consolidating helpdesks into a single system and delivering intelligent virtual agents, employee enablement, and agent assist capabilities. Textel serves nearly 20,000 companies worldwide, helping customers reduce support costs, improve knowledge access, and boost efficiency through automated, multichannel support. Since the 2023 acquisition, its LinkedIn page has been inactive and updates are carried through Capacity's site and page.