The Beryl Institute
Hospitals and Health CareTennessee, United States51-200 Employees
The Beryl Institute is a global community of healthcare professionals focused on improving the human experience in healthcare. It is a recognized leader in the patient experience field, offering access to research, proven practices, networking, and professional development in a neutral space for exchanging ideas. The institute defines patient experience as the sum of all interactions influenced by an organization's culture across the continuum of care, and it emphasizes that human experience includes patients, families, the workforce, and the communities served. Based in Nashville, Tennessee, the organization operates within the hospitals and health care sector to support professionals across the care spectrum. In 2024, The Beryl Institute released the PX Pulse report in collaboration with Ipsos, providing insights into consumer perspectives on patient experience in the United States. The organization also engages with the broader healthcare community through events and conferences that focus on patient experience and related practices.