The Number UK (118 118)

Information ServicesUnited States1001-5000 Employees

We are kgb – the world’s largest independent provider of directory assistance and enhanced information services. With a head office in New York, we have a presence in the UK, Ireland, France, Austria, Switzerland, Germany, Morocco, and Philippines.

You will know us from our brands including The Number 118 118 in the UK and Le Numero 118 218 in France, both of which are leading players in their respective markets. During its 20-year history, kgb has built some of the most successful brands in telecommunications, customer care, and enhanced information services sectors. 

kgb is also now more than a traditional directory assistance services, with services such as call completion, movie listings, train schedules, price comparisons, and "Ask Us Anything" services across multiple platforms. This includes mobile and landline phones, SMS and the Internet. 

kgb's customer care business, Conduit Global, operates in the USA and Europe and has over 15 years of experience in providing call centre support for many leading customer service and sales-oriented organisations across a variety of industry groups, including telecommunications, cable, utilities, government, and health care. 

118 118 Money is the latest addition to the kgb family following a launch into the financial services market in 2013.

In everything it does, kgb seeks to provide ready and prompt fulfilment, delivered by people with a passion for creating products and services that save time and enable people to get on with enjoying their lives by cutting out the hassle.


Our Mission:
To solve problems - big and small - for consumers and businesses, every single day, with urgency and care. 

Our Vision:
To be the best company at providing essential solutions, anywhere and anytime, so that our customers can focus on what they do best...making every day better.

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