The SOS Group (Strategic Outsourcing Solutions)

Financial ServicesOhio, United States51-200 Employees

The SOS Group (Strategic Outsourcing Solutions) is a financial services firm based in Cleveland, Ohio, that specializes in receivable solutions. It emphasizes a partnership approach, assigning dedicated teams and phone lines for each client to better engage patients or customers and explore balance resolution options across various stages, from pre-collection to post-placement activities. The company describes itself as privately held with an emphasis on personalized attention while maintaining industry-leading standards, supported by an A+ Better Business Bureau rating.

Its services cover early-out and customer service call center work, specialized outbound campaigns, inbound overflow outsourcing, and first- and second-placement collections, all customizable to fit a partner’s mission and values. The SOS Group positions itself within the financial services sector as a firm that aims to drive revenue while preserving customer service quality, targeting healthcare-related accounts and other consumer-facing debt environments. The agency is based in Westlake, in the greater Cleveland area, and appears to operate with a focus on scalable, partner-centric programs.

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