Insights

AI-Powered Reservation Technology Topaz Services leverages Ressie, an AI-powered Virtual Assistant and Agent-Assisted Live Chat, to enhance guest interactions and boost direct bookings. This cutting-edge technology can seamlessly integrate into any hotel website and booking engine, providing a competitive edge in the hospitality industry.

Exceptional Call Conversion Rate With a remarkable 90% conversion rate of bookable calls, Topaz Services ensures that every call is an opportunity to secure bookings for partner hotels. This exceptional performance in call conversion is a strong selling point for attracting new hotel partners seeking to maximize revenue generation.

Tailored Customer Service Topaz Services prides itself on offering personalized and knowledgeable customer service through its Reservation Sales Agents who serve as a hotel's extended team. This personalized approach not only enhances guest experience but also presents a compelling sales proposition to hotels looking to elevate their customer service standards.

Seamless Integration with CRS Systems The C5 Universal Call Center Agent Interface utilized by Topaz Services seamlessly integrates with popular CRS systems, enabling efficient access to critical information. This integration streamlines operations for partner hotels and presents a seamless sales opportunity for Topaz Services to onboard new clients seamlessly.

Trusted Partnership with Leading Hotels Topaz Services has forged strong partnerships with reputable hotel chains like Pacifica Hotels, Paramount Hotels, and Luxe Hotels. Leveraging these alliances, Topaz Services can demonstrate its track record of success, fostering trust among potential hotel partners and creating opportunities for expanding its client base further.

Similar companies to Topaz Services- Hotel Contact Center

Topaz Services- Hotel Contact Center Tech Stack

Topaz Services- Hotel Contact Center uses 8 technology products and services including Site Kit, WP Rocket, jQuery Migrate, and more. Explore Topaz Services- Hotel Contact Center's tech stack below.

  • Site Kit
    Analytics
  • WP Rocket
    Caching
  • jQuery Migrate
    Javascript Libraries
  • PHP
    Programming Languages
  • HSTS
    Security
  • Google Analytics
    Web Analytics
  • Adobe Fonts
    Web Fonts
  • OpenSSL
    Web Server Extensions

Media & News

Topaz Services- Hotel Contact Center's Email Address Formats

Topaz Services- Hotel Contact Center uses at least 1 format(s):
Topaz Services- Hotel Contact Center Email FormatsExamplePercentage
FLast@topazservices.comJDoe@topazservices.com
37%
First@topazservices.comJohn@topazservices.com
13%
FLast@topazservices.comJDoe@topazservices.com
37%
First@topazservices.comJohn@topazservices.com
13%

Frequently Asked Questions

Where is Topaz Services- Hotel Contact Center's headquarters located?

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Topaz Services- Hotel Contact Center's main headquarters is located at Mill Valley, CA US. The company has employees across 4 continents, including North AmericaEuropeAsia.

What is Topaz Services- Hotel Contact Center's phone number?

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You can contact Topaz Services- Hotel Contact Center's main corporate office by phone at . For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Topaz Services- Hotel Contact Center's official website and social media links?

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Topaz Services- Hotel Contact Center's official website is topazservices.com and has social profiles on LinkedIn.

What is Topaz Services- Hotel Contact Center's SIC code NAICS code?

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Topaz Services- Hotel Contact Center's SIC code is 7319 - Advertising, Not Elsewhere Classified NAICS code is 7211 - Traveler Accommodation.

How many employees does Topaz Services- Hotel Contact Center have currently?

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As of November 2024, Topaz Services- Hotel Contact Center has approximately 51 employees across 4 continents, including North AmericaEuropeAsia. Key team members include Vice President Operations: G. R.VP Of Operations: D. M.Owner: J. G.. Explore Topaz Services- Hotel Contact Center's employee directory with LeadIQ.

What industry does Topaz Services- Hotel Contact Center belong to?

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Topaz Services- Hotel Contact Center operates in the Hospitality industry.

What technology does Topaz Services- Hotel Contact Center use?

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Topaz Services- Hotel Contact Center's tech stack includes Site KitWP RocketjQuery MigratePHPHSTSGoogle AnalyticsAdobe FontsOpenSSL.

What is Topaz Services- Hotel Contact Center's email format?

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Topaz Services- Hotel Contact Center's email format typically follows the pattern of . Find more Topaz Services- Hotel Contact Center email formats with LeadIQ.

When was Topaz Services- Hotel Contact Center founded?

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Topaz Services- Hotel Contact Center was founded in 1986.
Topaz Services- Hotel Contact Center

Topaz Services- Hotel Contact Center

HospitalityCalifornia, United States51-200 Employees

Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay.

WHAT WE DO:
🏨	Our Reservation Sales Agents act as an extension of a hotel’s in-house team, allowing the front desk to focus on the guests in front of them.
🏨	Answer calls 24/7/365- Callers will always reach a highly trained, friendly agent, ready to welcome your future guest by focusing solely on them. 
🏨	Convert calls into booking by creating a genuine connection with callers- our conversion rate is 90% of bookable calls.
🏨   Have knowledge of a hotel’s unique brand and story; our Reservation Sales Agents can answer questions about what is open in the area as well as what amenities they are sure to enjoy.

RESERVATION TECHNOLOGY SERVICES:
✅ Ressie, our AI-powered Virtual Assistant and Agent-Assisted Live Chat elevates guest interactions and drives direct bookings.
✅ Ressie can seamlessly integrate into your hotel website and booking engine and works on all devices.
✅ Our C5 Universal Call Center Agent Interface easily integrates into popular CRS systems.
✅ C5 encourages a more curated way of presenting information to an agent allowing for a quick response to questions from your caller. 

TESTIMONIAL:

"We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’s successful efforts in call conversion consistently brings more revenue to our bottom line."   
Bashar Wali, Hospitality Leader

HOTEL PARTNERS:
Pacifica Hotels, Paramount Hotels, Luxe Hotels, Hotel Zaza, Piazza Hospitality, Scholar Hotel Group

CONTACT:
http://topazservices.com
877-474-2525

Section iconCompany Overview

Headquarters
Mill Valley, CA US
Phone number
SIC Code
7319 - Advertising, Not Elsewhere Classified
NAICS Code
7211 - Traveler Accommodation
Founded
1986
Employees
51-200

Section iconMedia & News

Section iconFunding & Financials

Section iconFunding & Financials

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