Topaz Services- Hotel Contact Center

HospitalityCalifornia, United States11-50 Employees

Topaz Services- Hotel Contact Center operates in the hospitality sector and is based in Mill Valley, California. It describes its role as an extension of a hotel's in-house team, handling guest reservations and inquiries around the clock to support front-desk operations. Its reservation sales agents focus on creating connections with callers and converting inquiries into bookings, while maintaining knowledge of a hotel's brand and local amenities. The company counts Pacifica Hotels, Paramount Hotels, Luxe Hotels, Hotel Zaza, Piazza Hospitality, and Scholar Hotel Group among its hotel partners.

Its service offering includes AI-enabled guest interactions and live chat that can be integrated into a hotel's website and booking engine, with a management interface designed to work with central reservation systems. The firm reports a bookable-call conversion rate of about 90 percent, reflecting its emphasis on direct bookings and guest care.

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