True North AR

Hospitals and Health CareCalifornia, United States51-200 Employees

True North AR has been providing Revenue Cycle Management Services (RCMS) to healthcare institutions for more than 30 years. Our clients include hospitals, physician offices, assisted living facilities, and other healthcare organizations. True North AR staff has expertise in dealing with issues specific to healthcare industry such as: 

- Comprehensive HIPAA compliance and training programs
- Insurance billing- We have healthcare billing and collections specialists on our staff that have extensive experience in healthcare
- Ability to interface with leading healthcare IT systems 
- Interaction with patients: True North AR staff recognizes that the primary purpose of healthcare institutions is to provide quality healthcare to citizens in its community. Consequently, it is imperative that all patient interactions reflect the mission of the hospital and it’s standing in the community. True North AR staff has an outstanding record of employing courteous and effective collection practices in dealing with patients.

True North AR is member of HFMA and ACA 


We offer the following services to our Healthcare Clients:

Extended Business Office (EBO) / Early-out Programs for Self-Pay:
True North AR acts as an extension of the hospital’s business office. This includes everything from early-out programs for self-pay patients to handling patient service overflows. Our goal is to maximize client’s cash flow, reduce day's receivables, and improve patients service levels. 

First Party and Third Party Collections:
We provide collection services for all stages of patient delinquency cycle. We have medical specialists on our staff that deal exclusively with healthcare billing and collections. 

Reporting:
Clients are provided with system generated customized reports that describe all account activity and latest account status. These reports can either be provided to clients monthly (or more frequently, if requested by client) or clients can access these reports real-time through our client web access program.

Quality assurance and tracking:
We continuously monitor quality throughout the receivables recovery process. Our process is designed to capture various operational metrics that allows us to measure quality and success of our program. We also provide metrics that clients can use to compare our results with their own internal performance or with the performance of our peer vendors.

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