Ulysses Learning - Customer Service, Sales, Coach Training for Contact Centers Employee Directory

E-Learning ProvidersNew York, United States11-50 Employees

Ulysses Learning develops online training that uses immersive, role-playing simulations to improve service, sales, and coaching performance in contact centers. The company centers its approach on Judgment@Work skills—enhanced decision making and advanced interaction capabilities across customer touchpoints. Its programs rely on validated content and proven methods to train frontline staff and to engage leaders within client organizations. Its typical customers are organizations with contact centers or broader customer-facing operations seeking to raise performance and expand their customer base through better customer interactions. By strengthening frontline capability and coaching processes, the company aims to deliver better service and sales outcomes across the organization. Based in New York City, the firm operates as a small to mid-sized e-learning provider.

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