Viable Resources

TelecommunicationsFlorida, United States11-50 Employees

Viable Resources, Inc. is an implementation and professional services business with a particular expertise in contact center technologies.

Optimization
Viable Resources will work with your contact center to make certain that the technologies you already have deployed are implemented and optimized for peak performance.
 
•	Initiation and Planning
•	Definition of Requirements
•	Discovery
•	System Design and Documentation
•	Implementation and Testing
•	Cutover Support and Training
 

Planning, Design and Integration

Viable Resources can help with the planning, design and integration of new technologies for your contact centers.  Engage us early so we can help you describe the benefits of all of the technologies available.
 
•	Expert Agent
•	Skills Based Routing
•	Virtual Call Routing
•	Computer Telephony Integration
•	Home Agent
•	IP Agent
•	Call Reporting Solutions
•	Call Recording
•	Mobility
•	Messaging
 

Consulting

Viable Resources can work with you to identify where you are today with the deployment and utilization of technologies in your contact centers.  We will then work to create a Technology Roadmap aligned with your business strategies to take the contact center from where it is today to where it need to be in the future.
 
•	Business Strategies
•	Call Center Strategies
•	Existing Technology Review
•	Technology Roadmap

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