Citizen Engagement The village already uses Constant Contact and social channels and has launched local business and memorial website features, indicating readiness to adopt an integrated citizen engagement platform that combines CRM, targeted communications, alerts, and a resident service portal.

Asset Management Recent asset investments and a high stakes property transaction context suggest a need for asset and portfolio management, facilities maintenance, and real estate transaction workflows, potentially supported by GIS enabled asset registries and capital project planning.

Public Safety Tech With an established police administration leadership and ongoing public safety operations, there is opportunity to modernize records and case management, analytics, and community facing reporting, with integration into existing collaboration tools.

Collaboration Platform The current stack includes Wrike and Microsoft Teams, presenting a path to expand municipal project portfolio management, service request handling, and procurement workflow automation with governance and security suitable for government.

Economic Development The village’s Chamber of Commerce and focus on attracting new businesses align with opportunities to implement an economic development CRM, permit and licensing workflows, and an open data portal to attract investment and improve transparency.