Mid-market scale Target West Jackson County Utility as a mid-sized regional utility with a revenue range of $25M-$50M and 11-50 employees, signaling potential needs for enterprise-grade software, IT services, and process automation without enterprise-level procurement barriers.

Digital tech stack Leverage their current technology footprint (iCIMS, Office 365, Google Analytics, Web Vitals, YouTube, Piwik PRO Core, Apache HTTP Server) to position integrated IT and analytics offerings, including data governance, digital experience optimization, and cloud-based collaboration tools.

Operational efficiency Opportunity to propose workflow automation, asset management, and customer-facing digital channels to improve efficiency in utility operations, customer service, and field operations given their modest headcount and scale.

Growth readiness With revenues in the mid-range and active digital presence, present scalable solutions for billing systems modernization, CRM for utility customers, and data analytics to support demand forecasting and outage management.

Competitive landscape Position offerings against similar-sized utilities in Mississippi, emphasizing cost-effective, quick-implement solutions and strong local support to win as a trusted regional technology partner.