Small CX specialists Target WideOpen as a boutique strategic CX consultancy with a proven framework (Insights, Strategy, Blueprints, Operating Model, Culture). Offer scalable CX advisory services and executive workshops to help them package and upsell to mid-market clients seeking competitive differentiation.

Scale opportunities Although the firm is small (2-10 employees), position as a partner to help grow their practice by deploying a gray-label or embedded consultant model for larger clients, enabling rapid expansion of their delivery capacity without significant headcount growth.

Tech-enabled play Leverage their existing tech stack awareness (Squarespace, Webpack, Google Fonts API, Stimulus, Modernizr) to propose lightweight, digital CX enablement tools, self-serve assessments, and online workshops that can be bundled with CX strategy engagements.

Industry positioning Align messaging around CX-led growth and competitive differentiation to attract clients in services, retail, and technology sectors undergoing customer experience transformations, offering case-based blueprints and operating model designs.

Partnership angles Propose collaboration with marketing, product, and IT consultancies to cross-sell CX capabilities, or co-branded programs leveraging their book framework to access a broader client base and accelerate deal cycles.