Yactraq Online Inc. Employee Directory
IT Services and IT ConsultingBritish Columbia, Canada11-50 Employees
Yactraq Online Inc. operates in IT services and IT consulting, focusing on speech analytics to extract insights from recorded calls. The company emphasizes both out-of-the-box and customizable features, aiming to deliver cost-effective solutions that help identify voice-of-the-customer signals and assess call agent performance. Its offerings are positioned to support predictive lead qualification and faster revenue insight by enabling targeted review of calls, particularly for contact centers and related customer-interaction analytics use cases. Based in Vancouver, British Columbia, Yactraq has a global scope with a product footprint that has led to partnerships with other contact center and speech analytics providers. The firm is recognized as a Gartner Cool Vendor in Smart Machines and has been cited in Gartner reports covering contact center infrastructure, CRM, data science, machine learning, and AI core technology. Recent developments include a partnership with Vocalcom Group to enhance its Hermes contact center solution with AI-powered conversation analysis, reflecting ongoing collaboration in its market.
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support@leadiq.com 
