Zacoustic Email Format
Software DevelopmentTexas, United States2-10 Employees
Zacoustic is a software company offering a cloud-based platform for customer experience management and analytics. Its approach includes a patented Jibe process that helps forecast how customers will respond to surveys, aligning those forecasts with an organization's strategic objectives. This combination supports executives in making more informed decisions across process, policy, product, and technology, while operations teams can respond quickly to real-time customer experiences. The business is based in Austin, Texas, and operates with a small, tightly coordinated team. It serves organizations looking to convert customer feedback into actionable strategy, positioning itself in the software development industry as a data-driven analytics provider. In May 2019, Zacoustic announced the appointment of Mark Ferrel as Chief Technology Officer.