Insights

Cap Program Growth A Closer Look has launched the Customer Ambassador Program (CAP) in 2021 and earned Best in Tech Award in 2023 for CAP, signaling a scalable, ROI-driven CX platform. This presents a clear upsell opportunity to expand CAP licenses and managed programs to additional brands in hospitality, retail, e-commerce, and other service industries seeking continuous, real-time customer insights.

Real Time CX With a strong emphasis on real-time feedback, A Closer Look can package CX programs as a repeatable service for mid market brands needing ongoing journey insights. Propose cross selling mystery shopping, real time dashboards, and narrative reports to drive faster action and loyalty beyond price competition.

Vertical Focus The company operates across e commerce, entertainment, hotels, restaurants, retail, and senior living. This breadth enables tailored programs for high value verticals such as hospitality and dining, plus education and elder care. Use vertical specific case studies and testimonials to win new clients; leverage existing cross industry expertise to upsell integrated CX services.

Education Partnerships Past collaborations with Dallas College and the Texas Restaurant Association to support certification programs show capacity to partner with associations and academia. This creates a channel to offer training and certification services for client staff, creating new revenue streams and longer term relationships.

Narrative ROI Storytelling and actionable, data driven insights help buyers see ROI. Position as premium consulting with dashboards, executive briefs, and change management guidance to unlock loyalty and higher lifetime value. Propose ongoing analytics retainers and ROI focused workshops to secure larger deals.

A Closer Look Tech Stack

A Closer Look uses 8 technology products and services including WP Rocket, RSS, SQL, and more. Explore A Closer Look's tech stack below.

  • WP Rocket
    Caching
  • RSS
    Content Management System
  • SQL
    Database
  • Sage
    Enterprise Resource Planning
  • Font Awesome
    Font Scripts
  • React
    Javascript Frameworks
  • imagesLoaded
    Javascript Libraries
  • CSS
    Web Tools And Plugins

Media & News

A Closer Look's Email Address Formats

A Closer Look uses at least 1 format(s):
A Closer Look Email FormatsExamplePercentage
First.Last@a-closer-look.comJohn.Doe@a-closer-look.com
86%
First@a-closer-look.comJohn@a-closer-look.com
9%
Last@a-closer-look.comDoe@a-closer-look.com
4%
First.L@a-closer-look.comJohn.D@a-closer-look.com
1%

Frequently Asked Questions

Where is A Closer Look's headquarters located?

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A Closer Look's main headquarters is located at 3176 Main Street #125 Duluth, Georgia 30096 United States. The company has employees across 5 continents, including North AmericaAsiaEurope.

What is A Closer Look's official website and social media links?

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A Closer Look's official website is a-closer-look.com and has social profiles on LinkedIn.

What is A Closer Look's SIC code NAICS code?

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A Closer Look's SIC code is 8999 - Services, Not Elsewhere Classified NAICS code is 54191 - Marketing Research and Public Opinion Polling.

How many employees does A Closer Look have currently?

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As of May 2026, A Closer Look has approximately 156 employees across 5 continents, including North AmericaAsiaEurope. Key team members include Chief Executive Officer: D. M.Chief Technology Officer: D. D.Chief Operating Officer: A. M.. Explore A Closer Look's employee directory with LeadIQ.

What industry does A Closer Look belong to?

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A Closer Look operates in the Market Research industry.

What technology does A Closer Look use?

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A Closer Look's tech stack includes WP RocketRSSSQLSageFont AwesomeReactimagesLoadedCSS.

What is A Closer Look's email format?

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A Closer Look's email format typically follows the pattern of First.Last@a-closer-look.com. Find more A Closer Look email formats with LeadIQ.

When was A Closer Look founded?

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A Closer Look was founded in 1994.

A Closer Look

Market ResearchGeorgia, United States51-200 Employees

For over 25 years, A Closer Look has been a trusted partner to some of the world's leading brands, helping them understand and enhance their customer experience. As a customer experience consultancy, we specialize in collecting first-party customer journey data and providing authentic, actionable insights that enable brands to build enduring, customer-centric loyalty.

Our expertise spans across various industries, including e-commerce, entertainment, hotels, restaurants, retail, and senior living. We offer a comprehensive suite of services, such as mystery shopping programs, real-time feedback, market analyses, and customer experience survey management, to illuminate what truly matters to your customers.

At A Closer Look, we go beyond merely providing data. Our talented storytellers dive deep into your customer insights, crafting detailed narratives that give you a genuine understanding of your customers' voices. We then provide strategic guidance on impactful improvements, helping you move beyond price-driven loyalty and foster authentic, lasting relationships with your customers.

With our data-driven approach and analytical reports, we make it easy for you to drive ROI and enhance customer loyalty. Partner with A Closer Look to gain a competitive edge by delivering exceptional customer experiences that resonate with your target audience.

Section iconCompany Overview

Headquarters
3176 Main Street #125 Duluth, Georgia 30096 United States
SIC Code
8999 - Services, Not Elsewhere Classified
NAICS Code
54191 - Marketing Research and Public Opinion Polling
Founded
1994
Employees
51-200

Section iconFunding & Financials

  • $25M$50M

    A Closer Look's revenue is estimated to be in the range of $25M$50M

Section iconFunding & Financials

  • $25M$50M

    A Closer Look's revenue is estimated to be in the range of $25M$50M

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