Grocery sector expansion Intouch Insight is strategically expanding into the grocery industry, with a proprietary research study in partnership with Informa and planned presence at GroceryNEXT 2026. This indicates a strong opportunity to offer CX measurement, mystery shopping, and audit solutions tailored to grocery chains and suppliers seeking shelf consistency and retail execution improvements.

Multi‑location operations focus The company targets multi-location brands, highlighting a need for scalable CX programs, standardized customer surveys, mobile forms, and compliance audits across numerous sites. Sales conversations can emphasize solutions that maintain brand standards, deliver consistent customer experiences, and drive loyalty at scale.

Temperature and data precision Recent product updates include a Temperature question type in IntouchCheck, signaling emphasis on accurate food safety and cold-chain compliance data. This opens upsell opportunities with QSRs, convenience chains, and grocery suppliers that require rigorous temperature tracking and reporting.

Thought leadership and events Regular conference participation and strategic research collaborations (Outlook Leadership Conference, GroceryNEXT, Informa partnerships) position Intouch Insight as a knowledge-driven partner. Leverage thought leadership to open discussions on advanced CX analytics, industry benchmarks, and premium research services.

Strong client footprint With a client base including four of the top 10 QSR chains and several major gas and convenience networks, the company has established credibility in high‑volume, customer‑facing environments. Opportunities exist to upsell enhanced mystery shopping, real‑time feedback, and operational audits to existing brand relationships.