Access Services

Shuttles and Special Needs Transportation ServicesCalifornia, United States51-200 Employees

Access Services, a local public entity, is the Los Angeles County Consolidated
Transportation Services Agency (“CTSA”) and administers the Los Angeles County
Coordinated Paratransit Plan (“Plan”) on behalf of the County’s 45 public fixed route operators (i.e., bus and rail). Pursuant to the Plan, Access facilitates the provision of complementary ADA paratransit services to certain persons with disabilities as required by 42 U.S.C. §12143 under the name “Access Paratransit.” Paratransit is an alternative mode of flexible passenger transportation that does not follow fixed routes or schedules. Typically, vans or mini-buses are used to provide paratransit service, but shared taxis are also important providers as a form of transportation. Complementary ADA paratransit is a federally mandated civil right for persons with disabilities cannot ride the accessible public fixed route buses and trains.

As one of the largest Americans with Disabilities Act (ADA) paratransit programs in the United States.  Access has an annual capital and operating budget in excess of $170 million.  In FY 18, Access Services provided more than 4.6 million rides and currently has over 160,000 eligible riders in Los Angeles County.  Complementary ADA paratransit is a federally mandated civil right for persons with disabilities who cannot ride the accessible public fixed route buses and trains.  

Mission:
Access Services promotes access to all modes of transportation and provides quality and safe ADA paratransit service on behalf of public transit agencies in Los Angeles County.

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