Leadership in CX AeC is recognized as Brazil’s leader in customer experience solutions and outsourced process management, with a track record of awards and long-standing ESG leadership. Sales opportunities: position AeC as a strategic partner for large-scale CX transformation, process outsourcing deals, and ESG-aligned outsourcing programs.

Scale and Reach With over 55 thousand collaborators across 24 units in seven states, AeC demonstrates significant delivery capacity and geographic coverage. Sales plays: propose national or multi-site programs, enterprise-wide support, and scalable outsourcing engagements that leverage their broad footprint.

Technology Enabled AeC highlights advanced tech like AI, robotic process automation, cloud services, analytics, and security tools as differentiators. Sales angle: offer integrated tech-enabled BPO solutions, AI-powered contact centers, data-driven process optimization, and security/compliance managed services.

People Focus Certified as a Great Place to Work and acclaimed for combining technology with human care, AeC emphasizes people-centric delivery. Sales approach: align offerings with change management, workforce optimization, and talent development services to reduce attrition and improve customer outcomes.

Awarded Experience AeC has earned multiple awards, including Empresa do Ano de BPO and ESG recognitions, signaling credibility and market trust. Sales implication: leverage accolades to shorten procurement cycles, support competitive positioning in bids, and justify premium value in CX and BPO engagements.