Scale expansion Alorica is aggressively expanding its physical footprint in the Philippines with a new 44,000-square-foot site and plans to hire up to 25,000 additional employees in 2026, signaling a strong readiness to scale operations for larger client programs and ramped seasonal demand.

Philippines leadership With leadership appointments in the Philippines including a dedicated President of the Philippines and a Chief of Staff, Alorica is prioritizing regional governance, client relationships, and employee engagement in a market that hosts a majority of its global operations.

Quality employer Alorica has earned Great Place to Work certification in the Philippines since 2022, highlighting a compelling employer brand that can reduce ramp time, improve agent retention, and enhance service quality for long-term client partnerships.

Tech enabled The company leverages a broad technology stack including Salesforce Service Cloud, SAP SuccessFactors, Power Apps, IBM SPSS, and SharePoint, presenting opportunities to upsell AI-driven analytics, workforce optimization, and CX platform integrations for enterprise clients.

Global scale fit With 100,000 professionals across 17 countries and engagements in 75+ languages for over 250 brands, Alorica demonstrates capability to support multinational clients with diverse CX needs, enabling cross-border program expansions and regional co-delivery models.