ATM Group Employee Directory
Outsourcing and Offshoring ConsultingEngland, United Kingdom501-1000 Employees
ATM Group operates as a tech-enabled partner for customer operations and revenue generation. It prioritizes measurable ROI and accountable outcomes, blending real people with smarter technology and accepting shared risk where appropriate. The company provides a broad range of services, including contact centre outsourcing—covering customer service, complaints handling, service desk, technical support, billing and account management, and back-office activities—and revenue generation outsourcing, such as inbound and outbound sales, lead qualification, activations, retention and upsell, and collections support. Beyond traditional contact handling, ATM Group offers AI-enabled CX optimisation and interaction intelligence to improve quality, coaching, routing, and overall performance, with multilingual support across voice and digital channels. It focuses on sectors such as home utilities and energy, telecommunications, home services, health, leisure, and technology or SaaS, delivering across the UK, the Netherlands, and South Africa with partner coverage in Turkey. The company is based in Leicester, England, and in 2024 it received a Centre of Excellence award recognizing its activity.
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