BlackBeltHelp Employee Directory
Software DevelopmentFlorida, United States51-200 Employees
BlackBeltHelp develops an AI-powered helpdesk platform tailored for higher education, providing IT, student services, and admissions assistance. The platform combines Generative AI, trained agents, and integrations with Ellucian Banner, Canvas, Slate, and Microsoft Entra to answer inquiries. The product is trusted by more than 130 institutions, including Columbia University, UCLA, Cornell University, and the California Community Colleges System, and it handles over 8 million helpdesk interactions annually with 24/7 support. The company is based in Miami, Florida, at 936 Southwest 1st Avenue, and has a workforce of 51-200 employees. In January 2024, BlackBeltHelp appointed Anthony Banford as Chief Revenue Officer.