Blackchair

IT Services and IT ConsultingEngland, United Kingdom11-50 Employees

Blackchair helps enterprises industrialise how Contact Center platforms are built, operated, and optimised for the AI era.
For over 21 years, Blackchair has helped some of the world’s largest CX environments reduce technical debt, accelerate innovation, simplify operations, and improve customer experience outcomes through advanced automation, operational intelligence, and configuration governance.
Our Platforms
Symphony
A CCaaS configuration auditing and automation platform that industrialises CX change and operations. Symphony provides configuration governance, dependency intelligence, environment promotion, rollback capability, and operational workflow automation to reduce risk, complexity, and duplicated effort.
Magnus
An AI-powered CCaaS Operations Analyst that exposes the cause-and-effect behind CX performance issues. Magnus correlates configuration changes, operational dependencies, governance data, and live performance metrics to instantly identify why service levels, containment, or customer experience outcomes are changing.
Clarity
A forensic discovery platform that audits legacy contact center environments to accelerate and de-risk CCaaS transformation programmes. Clarity exposes hidden technical debt, redundant complexity, and operational inefficiencies before migration.
Continuance
A configuration tracking and resilience solution for Genesys Cloud environments, helping enterprises maintain operational consistency, improve disaster recovery readiness, and reduce configuration drift.
Blackchair transforms fragmented CX operations into intelligent, reusable, and scalable operational models — enabling enterprises to build faster, operate smarter, and continuously improve customer experience.

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