Local focus Independent, Vermont‑focused not‑for‑profit insurer with strong community ties and cost/quality management emphasis. Opportunity: tailor solutions to local healthcare providers and employer groups in Vermont to deepen penetration and leverage community relationships.

Customer center Award‑winning call center operations with recent recognitions as a finalist for Best Performing Call Center and Call Center of the Year. Opportunity: position managed services, contact center modernization, and customer experience enhancements for employers seeking superior member support.

Wellness programs STRIVE Health and Wellness program with incentives and on‑site amenities. Opportunity: upsell wellness credits, workplace wellness partnerships, and integrated health coaching packages to employers aiming to improve productivity and reduce claims.

Strategic partnerships Recent collaboration with Valera Health to expand mental health and substance use disorder provider access. Opportunity: offer integrated mental health networks, telehealth solutions, and network adequacy improvements to employers and providers.

Technology stack Cloud‑based infrastructure including AWS and modern web technologies. Opportunity: offer scalable digital health tools, data analytics, and secure member portals to modernize benefits administration for Vermont employers and affiliates.