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BPA Quality - Contact Center Quality Solutions Employee Directory

Business Consulting and ServicesNew York, United States201-500 Employees

BPA Quality is a woman-owned company based in Long Island City, New York, focused on helping contact centers improve customer experiences. It delivers QA, quality monitoring, training, and data-driven insights to understand and shape agent performance. The firm operates a mid-sized team with offices in New York, Florida, and the United Kingdom, and serves a diverse clientele including many Fortune 500 companies.

The company employs a three-part approach that combines remote quality monitoring and analysis, benchmarking, and training to enhance customer interactions. It analyzes interactions across multiple channels including phone, email, SMS, chat, and social media, and incorporates psychometrics and the human element to support global service standards. In April 2024, BPA Quality reduced its headcount by 38 employees.

Find BPA Quality - Contact Center Quality Solutions employees' phone numbers or email addresses

BPA Quality - Contact Center Quality Solutions Global Highlights

Location
Employees

North America
138

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  • United States Of America
    137
  • Canada
    1

Europe
27

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  • United Kingdom Of Great Britain And Northern Ireland
    25
  • Denmark
    1
  • Portugal
    1

Asia
2

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  • Japan
    1
  • Viet Nam
    1

South America
1

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  • Peru
    1

BPA Quality - Contact Center Quality Solutions's Leadership

  • Stylized image of a person
    L. B.
    President
    Phone icon
    Mobile Phone
  • Stylized image of a person
    C. O.
    Team Manager
    Phone icon
    Mobile Phone
  • Stylized image of a person
    K. D.
    Co-Host And Co-Creator Of Quality Perks A Qa & Customer Success Live Event & Podcast
    Phone icon
    Mobile Phone
  • Stylized image of a person
    X. Z.
    Quality Assurance Specialist
    Phone icon
    Mobile Phone
  • Stylized image of a person
    V. C.
    Quality Evaluation Analyst
    Phone icon
    Mobile Phone
  • Stylized image of a person
    M. T.
    Speech Analytics Specialist
    Phone icon
    Mobile Phone
  • Stylized image of a person
    Y. Z.
    Grc Assessor
    Phone icon
    Mobile Phone
  • Stylized image of a person
    N. P.
    Quality Evaluations Analyst
    Phone icon
    Mobile Phone

BPA Quality - Contact Center Quality Solutions Employee Metrics

100%
50%
0%
2026
2025
  • Quality Assurance
  • Program & Project Management
  • Support
  • Business
  • Business Development
  • Other
  • Consultant
  • Human Resources
  • Accounting
  • Customer Success

Contact profiles from BPA Quality - Contact Center Quality Solutions

Name
Title
Contact Info
Location
Last Update
  • Stylized image of a person
    G. W.
    Human Resource Supervisor
    Phone icon
    Mobile Phone
    Oct 23, 2024
  • Stylized image of a person
    I. M.
    Quality Evaluation Analyst
    Phone icon
    Mobile Phone
    United KingdomDevon
    Feb 27, 2024
  • Stylized image of a person
    L. W.
    Quality Control Analyst
    Phone icon
    Mobile Phone
    Oct 17, 2024
  • Stylized image of a person
    M. D.
    Multilingual Independent Quality Evaluator
    Phone icon
    Mobile Phone
    United KingdomPlymouth
    Jul 25, 2024
  • Stylized image of a person
    T. P. M.
    Quality Analyst
    Phone icon
    Mobile Phone
    United KingdomNewcastle Upon Tyne
    Feb 06, 2024
  • Stylized image of a person
    J. A.
    Quality Call Evaluator
    Phone icon
    Mobile Phone
    May 30, 2026
  • Stylized image of a person
    B. L.
    Quality Assurance & System Support Analyst
    Phone icon
    Mobile Phone
    Jun 27, 2026
  • Stylized image of a person
    D. H.
    Phone icon
    Mobile Phone
    United KingdomEdinburgh
    Jan 29, 2024

Frequently Asked Questions

What is BPA Quality - Contact Center Quality Solutions known for?

Minus sign iconPlus sign iconBPA Quality - Contact Center Quality Solutions was founded in 1988 operates in the Business Consulting and Services industry; you can contact the main corporate office by phone at
+1-516-295-****
. Explore BPA Quality - Contact Center Quality Solutions's company overview page for more information.

What is BPA Quality - Contact Center Quality Solutions's most common email format?

Minus sign iconPlus sign iconBPA Quality - Contact Center Quality Solutions employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more BPA Quality - Contact Center Quality Solutions email formats with LeadIQ.

How many employees does BPA Quality - Contact Center Quality Solutions have currently?

Minus sign iconPlus sign iconBPA Quality - Contact Center Quality Solutions has approximately 218 employees as of July 2026. These team members are located across 4 continents, including North AmericaEuropeAsia.

Who are BPA Quality - Contact Center Quality Solutions's key employees and leadership?

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As of July 2026, BPA Quality - Contact Center Quality Solutions's key employees include:

  • President: L. B.
  • Team Manager: C. O.
  • Co-Host And Co-Creator Of Quality Perks A Qa & Customer Success Live Event & Podcast: K. D.
  • Quality Assurance Specialist: X. Z.
  • Quality Evaluation Analyst: V. C.

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