Digital Presence Current use of WordPress and Wix eCommerce suggests potential CMS fragmentation that can hurt SEO and user experience. A website modernization initiative with a single CMS, improved site speed, and clearer donor/patient journeys could unlock better engagement and easier analytics.

Cloud Security Security features such as HSTS and HTTP/3 alongside Google Cloud usage indicate a foundation for secure operations. Recommend a formal security assessment and HIPAA aligned hosting, MFA, data encryption, backups, and a security roadmap to reduce risk in healthcare data handling.

Patient Engagement Sirvoy indicates a booking capability; there is an opportunity to expand patient engagement with secure messaging, appointment reminders, telehealth options, and systems integration with existing practice management or EHR to improve care coordination and convenience.

Fundraising CRM Being a small nonprofit healthcare provider with mid six-figure to lower seven-figure revenue, there is room to optimize fundraising and donor management. Consider implementing a nonprofit CRM and integrated campaigns on the website, along with grant tracking and receipts, to grow donations and grant income.

Operations Analytics With a lean team, efficiency gains from dashboards and automation can yield meaningful ROI. Propose lightweight BI and productivity improvements using Microsoft 365, Power Platform, and Google Data Studio to monitor programs, finances, and staffing, freeing time for core services.