Cybersecurity Alert Vulnerability to cyber breach noted in February 2025 suggests a strong sales angle for cybersecurity solutions, managed security services, and rapid incident response planning tailored for utilities.

Digital Engagement Recent website relaunch and customer portal enhancements indicate a customer-first digital strategy; opportunities exist for upselling digital customer experience tools, outage notifications, and self-service capabilities.

Outage Transparency Deployment of outage maps in 2024 highlights demand for real-time outage management, predictive analytics, and mobile-forward communications to improve customer trust and reduce call center loads.

Smart Infrastructure Active modernization efforts with undergrounding projects and SCADA usage point to opportunities in grid modernization services, asset monitoring, and data-driven operations.

Public Safety Recognized focus on health and safety and growing community role opens doors for occupational safety programs, employee training platforms, and energy reliability solutions that emphasize resilience.