What departments does Call Criteria by Capacity have?

Call Criteria by Capacity has employees across 5 departments including Legal, Customer Success, Education, Operations, Quality Assurance.

What is the largest department at Call Criteria by Capacity?

The largest department at Call Criteria by Capacity is Customer Success with 2 employees.

Where are Call Criteria by Capacity employees located globally?

Call Criteria by Capacity has employees across 4 continents and 7 countries including Kenya, Philippines, United Kingdom Of Great Britain And Northern Ireland, United States Of America, Honduras.

How has Call Criteria by Capacity's team size changed over time?

Call Criteria by Capacity's team has decreased from approximately 38 to 37 employees based on available data.

Call Criteria by Capacity Employee Directory

IT Services and IT ConsultingUtah, United States51-200 Employees

Call Criteria by Capacity, now operating as Capacity Voice, sits within Capacity's omnichannel support automation platform. Its focus is AI-powered voice automation to reduce call volumes, improve customer experiences, and support revenue opportunities, backed by quality assurance, compliance monitoring, and agent performance optimization. The goal is to help businesses deliver consistent experiences that convert interactions into outcomes.

Capacity Voice provides solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation, serving nearly 20,000 companies worldwide on a single platform. It automates internal and external support across chat, SMS, voice, web, email, and helpdesks, positioning the company in the IT services and IT consulting sector. The company is based in Sandy, Utah, and operates as a mid-sized organization; a recent development includes Capacity's 2026 launch of the AI Analytics Assistant.

Call Criteria by Capacity Global Highlights

North America
41

United States Of America
26
Honduras
13
Haiti
1
Dominican Republic
1

Asia
40

Philippines
40

Africa
1

Kenya
1

Europe
1

United Kingdom Of Great Britain And Northern Ireland
1

Call Criteria by Capacity's Leadership

J. G.
Director Of Legal Affairs
Mobile Phone
Email
L. B.
Account Manager
Mobile Phone
Email
S. S.
Training Manager
Mobile Phone
Email
C. A.
Team Lead
Mobile Phone
Email
E. B.
Operations Manager
Mobile Phone
Email
M. G.
Account Manager
Mobile Phone
Email
A. M.
Administrador
Mobile Phone
Email
I. S.
Quality Assurance Specialist
Mobile Phone
Email

Call Criteria by Capacity Employee Metrics

100%

50%

0%

2026

2025

Quality Assurance
Analytics
Sales
Business Development
Administrative
Other

Contact profiles from Call Criteria by Capacity

Name

Title

Contact Info

Location

Last Update

J. G.
Director Of Legal Affairs
Mobile Phone
Email
Oct 17, 2024
L. B.
Account Manager
Mobile Phone
Email
HondurasCortés
Jun 25, 2026
S. S.
Training Manager
Mobile Phone
Email
PhilippinesNational Capital Region
Jun 01, 2026
C. A.
Team Lead
Mobile Phone
Email
PhilippinesCentral Luzon
Jun 02, 2026
E. B.
Operations Manager
Mobile Phone
Email
Jul 08, 2024
M. G.
Account Manager
Mobile Phone
Email
Jun 09, 2025
A. M.
Administrador
Mobile Phone
Email
Dominican Republic
Apr 15, 2026
I. S.
Quality Assurance Specialist
Mobile Phone
Email
PhilippinesMetro Manila
Mar 11, 2026

Frequently Asked Questions

What is Call Criteria by Capacity known for?

Call Criteria by Capacity operates in the IT Services and IT Consulting industry; you can contact the main corporate office by phone at

+1-801-256-****

. Explore Call Criteria by Capacity's company overview page for more information.

What is Call Criteria by Capacity's most common email format?

Call Criteria by Capacity employees' email format typically follows the pattern of . Trying to find reliable and up-to-date employee contact data? Find more Call Criteria by Capacity email formats with LeadIQ.

How many employees does Call Criteria by Capacity have currently?

Call Criteria by Capacity has approximately 63 employees as of July 2026. These team members are located across 4 continents, including North AmericaAsiaAfrica.

Who are Call Criteria by Capacity's key employees and leadership?

As of July 2026, Call Criteria by Capacity's key employees include:

Director Of Legal Affairs: J. G.
Account Manager: L. B.
Training Manager: S. S.
Team Lead: C. A.
Operations Manager: E. B.

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Call Criteria by Capacity Employee Directory

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