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Call Criteria by Capacity Employee Directory

IT Services and IT ConsultingUtah, United States51-200 Employees

Call Criteria by Capacity, now operating as Capacity Voice, sits within Capacity's omnichannel support automation platform. Its focus is AI-powered voice automation to reduce call volumes, improve customer experiences, and support revenue opportunities, backed by quality assurance, compliance monitoring, and agent performance optimization. The goal is to help businesses deliver consistent experiences that convert interactions into outcomes.

Capacity Voice provides solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation, serving nearly 20,000 companies worldwide on a single platform. It automates internal and external support across chat, SMS, voice, web, email, and helpdesks, positioning the company in the IT services and IT consulting sector. The company is based in Sandy, Utah, and operates as a mid-sized organization; a recent development includes Capacity's 2026 launch of the AI Analytics Assistant.

Find Call Criteria by Capacity employees' phone numbers or email addresses

Call Criteria by Capacity Global Highlights

Location
Employees

Asia
40

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  • Philippines
    39
  • India
    1

North America
34

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  • United States Of America
    22
  • Honduras
    9
  • Dominican Republic
    2
  • Haiti
    1

Africa
1

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  • Kenya
    1

Europe
1

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  • United Kingdom Of Great Britain And Northern Ireland
    1

Call Criteria by Capacity's Leadership

  • Director Of Legal Affairs at Call Criteria by Capacity
    J. G.
    Director Of Legal Affairs
    Mobile Phone
  • Account Manager at Call Criteria by Capacity
    L. B.
    Account Manager
    Mobile Phone
  • Training Manager at Call Criteria by Capacity
    S. S.
    Training Manager
    Mobile Phone
  • Operations Manager at Call Criteria by Capacity
    E. B.
    Operations Manager
    Mobile Phone
  • Account Manager at Call Criteria by Capacity
    M. G.
    Account Manager
    Mobile Phone
  • Team Leader at Call Criteria by Capacity
    C. A.
    Team Leader
    Mobile Phone
  • Administrador at Call Criteria by Capacity
    A. M.
    Administrador
    Mobile Phone
  • Quality Assurance Specialist at Call Criteria by Capacity
    I. S.
    Quality Assurance Specialist
    Mobile Phone

Call Criteria by Capacity Employee Metrics

100%
50%
0%
2026
2025
  • Quality Assurance
  • Analytics
  • Sales
  • Business Development
  • Administrative
  • Other

Contact profiles from Call Criteria by Capacity

Name
Title
Contact
Location
Last Update
  • Director Of Legal Affairs at Call Criteria by Capacity
    J. G.
    Director Of Legal Affairs
    Mobile Phone
    Oct 17, 2024
  • Account Manager at Call Criteria by Capacity
    L. B.
    Account Manager
    Mobile Phone
    Honduras, Cortés
    Jun 25, 2026
  • Training Manager at Call Criteria by Capacity
    S. S.
    Training Manager
    Mobile Phone
    Philippines, National Capital Region
    Aug 27, 2026
  • Operations Manager at Call Criteria by Capacity
    E. B.
    Operations Manager
    Mobile Phone
    Jul 08, 2024
  • Account Manager at Call Criteria by Capacity
    M. G.
    Account Manager
    Mobile Phone
    Jun 09, 2025
  • Team Leader at Call Criteria by Capacity
    C. A.
    Team Leader
    Mobile Phone
    Philippines, Central Luzon
    Aug 04, 2026
  • Administrador at Call Criteria by Capacity
    A. M.
    Administrador
    Mobile Phone
    Dominican Republic
    Sep 14, 2026
  • Quality Assurance Specialist at Call Criteria by Capacity
    I. S.
    Quality Assurance Specialist
    Mobile Phone
    Philippines, Metro Manila
    Sep 12, 2026

Frequently Asked Questions

What is Call Criteria by Capacity known for?

Minus sign iconPlus sign iconCall Criteria by Capacity operates in the IT Services and IT Consulting industry. You can contact Call Criteria by Capacity's main corporate office by phone at
+1-801-256-****
. Explore Call Criteria by Capacity's company overview page for more information.

What is Call Criteria by Capacity's most common email format?

Minus sign iconPlus sign iconCall Criteria by Capacity employees' email format typically follows the pattern of First@callcriteria.com. Trying to find reliable and up-to-date employee contact data? Find more Call Criteria by Capacity email formats with LeadIQ.

How many employees does Call Criteria by Capacity have currently?

Minus sign iconPlus sign iconCall Criteria by Capacity has approximately 65 employees as of August 2026. These team members are located across 4 continents, including Asia, North America and Africa.

Who are Call Criteria by Capacity's key employees and leadership?

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As of August 2026, Call Criteria by Capacity's key employees include:

  • Director Of Legal Affairs: J. G.
  • Account Manager: L. B.
  • Training Manager: S. S.
  • Operations Manager: E. B.
  • Account Manager: M. G.

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