Insights

Market Expansion Call Criteria by Capacity, now operating under Capacity Voice, has expanded its support automation solutions to nearly 20,000 companies worldwide, indicating significant growth potential for engaging similar mid-sized businesses seeking AI-driven customer support improvements.

Recent Acquisitions The company's recent acquisitions of Creovai, KLaunch, Call Criteria LLC, and Verbio Technologies demonstrate a strategic focus on enhancing AI capabilities in agent assist, quality assurance, and virtual agents, opening opportunities to cross-sell emerging AI tools to customers looking for advanced support solutions.

Funding Momentum With a substantial investment of $92 million and new credit facilities, Capacity is positioned for aggressive growth and product development, making it a prime candidate for upselling upgraded services or enterprise-level support packages.

Technology Integration The company's tech stack spans AI, omnichannel support, and automation platforms, suggesting opportunities to target tech-savvy organizations that prioritize integration of innovative AI and support automation to optimize their customer service operations.

Industry Positioning Operating within a competitive landscape with peers like Invoca, CallRail, and Marchex, Capacity’s focus on AI-powered voice automation and quality assurance presents a compelling value proposition for organizations seeking to modernize and differentiate their customer engagement strategies.

Similar companies to Call Criteria by Capacity

Call Criteria by Capacity Tech Stack

Call Criteria by Capacity uses 8 technology products and services including AdRoll, Microsoft Clarity, Kubernetes, and more. Explore Call Criteria by Capacity's tech stack below.

AdRoll
Advertising
Microsoft Clarity
Analytics
Kubernetes
Containerization
Snowflake
Data Management Platforms
Next.js
Javascript Frameworks
React
Javascript Frameworks
jQuery
Javascript Libraries
RabbitMQ
Software Framework

Media & News

Call Criteria by Capacity's Email Address Formats

Call Criteria by Capacity uses at least 2 format(s):

Call Criteria by Capacity Email Formats	Example	Percentage
First@callcriteria.com	John@callcriteria.com	95%
First.Last@callcriteria.com	John.Doe@callcriteria.com	5%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	3%
First.Last@capacity.com	John.Doe@capacity.com	1%

Frequently Asked Questions

What is Call Criteria by Capacity's phone number?

You can contact Call Criteria by Capacity's main corporate office by phone at

+1-801-256-****

. For more prospecting data, LeadIQ has access to up-to-date and accurate contact information within our platform. Find, capture, and sync contact data to your CRM and sales tools in one click.

What is Call Criteria by Capacity's official website and social media links?

Call Criteria by Capacity's official website is capacity.com and has social profiles on LinkedIn.

What is Call Criteria by Capacity's NAICS code?

Call Criteria by Capacity's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Call Criteria by Capacity have currently?

As of December 2025, Call Criteria by Capacity has approximately 64 employees across 4 continents, including AsiaNorth AmericaAfrica. Key team members include Coo - Co-Founder: C. T.Coo - Co-Founder: C. T.Vice President Business And Channel Development: J. S.. Explore Call Criteria by Capacity's employee directory with LeadIQ.

What industry does Call Criteria by Capacity belong to?

Call Criteria by Capacity operates in the IT Services and IT Consulting industry.

What technology does Call Criteria by Capacity use?

Call Criteria by Capacity's tech stack includes AdRollMicrosoft ClarityKubernetesSnowflakeNext.jsReactjQueryRabbitMQ.

What is Call Criteria by Capacity's email format?

Call Criteria by Capacity's email format typically follows the pattern of First@callcriteria.com. Find more Call Criteria by Capacity email formats with LeadIQ.

Call Criteria by Capacity

Q: How many employees does Call Criteria by Capacity have currently?

Call Criteria by Capacity has approximately 64 employees.

Q: What technology does Call Criteria by Capacity use?

Call Criteria by Capacity's tech stack includes Twemoji, Twitter, Hotjar, Google Drive, Office 365.

IT Services and IT ConsultingUtah, United States51-200 Employees

Call Criteria is now Capacity Voice, which reduces call volumes, improves customer experiences, and boosts revenue with AI-powered voice automation. Our quality assurance, compliance monitoring, and agent performance optimization help businesses deliver exceptional experiences that convert.

As part of Capacity, an omnichannel support automation platform, Capacity Voice helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI.

We offer solutions for omnichannel intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide in one single platform. 

Today, Capacity automates internal and external support over chat, SMS, voice, web, email, helpdesks, and more. Learn more at capacity.com.

Learn more at capacity.com.