CallMiner Email Format
Software DevelopmentMassachusetts, United States201-500 Employees
CallMiner is a software development company headquartered in Waltham, Massachusetts, with 201-500 employees. It provides AI-powered conversation intelligence and CX automation, capturing and analyzing 100% of omnichannel customer interactions to deliver insights, optimize processes, and automate workflows at scale. The company serves brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality. CallMiner positions itself as a global leader in its field and expanded its product capabilities with AI features introduced in 2026. Its 2025-2026 activity includes partnerships and recognitions, such as leadership placement in the SPARK Matrix for Conversational Intelligence (2026) and collaborations with Etech Global Services and Atombit Limited.