Captivated Business Texting Employee Directory

Software DevelopmentIndiana, United States11-50 Employees

Captivated is a software development company based in Indianapolis, Indiana, that offers an enterprise text platform designed to manage real-time communications with customers. Its solution enables sales, support, business development, scheduling, and marketing conversations to be stored and managed within a single system, aiming to reduce administrative work and improve workflow integration while strengthening customer engagement and relationships. The platform supports multiple messaging channels and can text-enable existing business phone numbers, allowing customers to interact via text in a manner similar to messaging with friends and family. It also provides capabilities to collect payments, forms, surveys, reviews, and job applications through text, and serves a variety of industries—including HIPAA-compliant options for medical applications—with month-to-month plans suitable for organizations of different sizes. A notable development is a partnership announced in 2020 to extend text messaging capabilities through Real Green Systems’ service offering, illustrating its integration into broader customer relationship management workflows.

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