Digital Operations Catholic Healthcare operates across 70 locations with a large workforce and already uses Microsoft Dynamics and Power BI. This presents an opportunity to offer an integrated ERP and CRM solution plus care operations analytics to unify resident care data, staff scheduling, occupancy forecasting and financial reporting, leading to improved care quality and cost control.

Workforce Wellness With more than 5,500 employees and programs such as Live Well, Inspirit and Don't Walk Past It, Catholic Healthcare prioritizes employee wellbeing and safety. Propose a scalable employee engagement and safety platform with hazard reporting, training, and wellbeing support integrated with HR and payroll to reduce incidents, improve retention, and strengthen safety culture.

Growth & Sites Active expansion includes a new retirement and aged care community in Maroubra and ongoing site investments. Propose end-to-end project support including BIM-enabled facility design, vendor procurement, clinical technology fit-out, and building management systems integration to accelerate delivery, ensure regulatory compliance, and optimize future operations.

Market Optimization Current use of Microsoft Advertising, Bing Ads and Facebook Pixel indicates digital marketing focus. Opportunity to enhance patient acquisition and occupancy for home care and retirement living through marketing automation, attribution modeling, regional campaigns, and CRM alignment with Dynamics to improve lead-to-admission conversion and occupancy revenue.

Compliance & Risk Past WHS regulatory attention highlights a need for robust risk, safety and compliance systems. Propose a risk management and incident reporting solution, ongoing safety training, and audit readiness integrated with HRIS to reduce incident rates, support regulatory compliance, and lower insurance costs.