CloudWave

IT Services and IT ConsultingAustralia11-50 Employees

We are a global cloud contact centre integration company with enterprise clients across the world.

CloudWave was born out of the market need for innovative, leading edge engineering in the new generation of Cloud technology.  We specialise in the contact centre, AI & all ancillary services including telco, network, security, Unified Communications, Work Force Management, Quality Management, Voice & Screen recording, Analytics & even resourcing. Our end-to-end methodology begins with a thorough, documented business requirements workshop. Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & CUSTOMER EXPERIENCE.

12 years on & with over 200 mission-critical diverse contact centres under our management, we are proud to be recognised as a “Go to partner” for any new cloud contact centre project. Global household brands such as – Agero, Electrolux, Bosch and DHL as well as mission critical Government bodies such as NSW DCS, QLD TMR and the Sydney Opera House are under our management.

We are one of very few global AMAZON CONNECT partners with an award winning managed service, desktop and AI orchestration product www.neonnow.io  

Our culture is curious and vibrant. Service is our heart and soul. Our 24/7 NOC ensures our other mantra is upheld “It’s not what happens before the sale it’s what happens after that counts”. Fun, passion & meticulous diligence in getting the job done are principles for all CloudWave staff to live by. Come and join us for the journey!

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