Growing Market Presence Collective Solution operates within the rapidly expanding outsourcing and offshoring consulting industry, with a workforce exceeding 1,000 employees and a revenue range of 10 to 25 million dollars. This suggests strong market traction and potential for scale, making it an attractive partner for companies seeking reliable customer experience solutions.

Innovative Technology Stack The company leverages a modern tech infrastructure, including AI integrations, SQL databases, and Zendesk for customer support, indicating its focus on combining human expertise with advanced technology to deliver superior customer service. This opens opportunities for upselling AI-powered enhancements or integrations.

Strategic Acquisition Advantage UnifyCX was formed through the strategic acquisition of Collective Solution by GlowTouch, positioning it well for cross-selling and expansion of digital customer experience offerings to existing clients of both entities.

Diversity & Certification As a certified Minority Business Enterprise (MBE), Collective Solution emphasizes diversity, which is increasingly important for corporations aiming to meet corporate social responsibility goals. This can be leveraged to target businesses with diversity initiatives or certification-driven procurement processes.

Global and Future-Ready With a global presence and a focus on future-ready customer experience platforms, the company is well-positioned to attract multinational clients seeking innovative, scalable solutions for their customer engagement strategies, offering potential for international growth and long-term partnerships.