Technological Modernization The Commonwealth Ombudsman is actively developing a technology roadmap for its complaints management system and has recently hired a CIO, indicating ongoing efforts to modernize and improve digital systems, presenting opportunities for advanced case management solutions or IT consultancy services.

Data Transparency The agency consistently produces comprehensive annual reports and has initiatives like a pulse check on SME health, highlighting a strong emphasis on transparency and data-driven decision-making which could be enhanced further with data analytics or reporting tools.

Security and Collaboration Investments in assets like Kojensi licences for secure information sharing demonstrate a focus on safeguarding sensitive information and foster collaboration, creating potential for cybersecurity services or secure communication platforms.

Operational Insights Recent investigations into administrative procedures, including historic scheme reviews, show a need for advanced investigative tools, compliance monitoring, and workflow automation solutions to streamline case processes.

Workforce Development Improvements identified in outcomes-based performance measures and strategic workforce management suggest opportunities for HR tech solutions, workforce analytics, or training platforms to support agency capacity building.