Consortium for Service Innovation Employee Directory
Think TanksNevada, United States11-50 Employees
The Consortium for Service Innovation is a nonprofit think tank focused on customer engagement. Its member-driven work has produced Knowledge-Centered Support and Intelligent Swarming methodologies that guide service practices. It offers a range of free resources to promote the adoption of industry best practices and spur innovation in service organizations. Members receive deeper insights and opportunities for collaboration, learning, and personalized support, while the group blends emerging business trends with operational perspectives to develop innovative models and standards for customer engagement. Based in Las Vegas, Nevada, the organization operates as a small nonprofit think tank. In 2025 it launched the Service Innovation Learning Center to provide self-paced online training and certifications for KCS and Intelligent Swarming, and in 2026 it announced a major evolution of its KCS methodology at the Service Innovation Summit.