SOC 2 Ready CUSI achieved SOC 2 compliance in February 2024, signaling strong security and control environments. This presents a fundamental selling point for financially regulated or security-conscious utility clients contemplating modernization projects.

Portal Enhancement Recent major enhancement to the Customer Web Portal payment experience (March 2025) highlights a continuous focus on customer-facing digital experiences. This opens upsell opportunities for advanced portal features, self-service capabilities, and payment automation for utility providers.

Digital Portal Adoption City of Lexington partnered with CUSI in 2023 to provide a modern digital portal for utility customers. This demonstrates successful government/customer digitization initiatives, suggesting opportunities with other municipalities and utilities seeking portal-based customer engagement.

Financial Scale Revenue in the $50M–$100M range indicates established mid-market presence with likely needs for scalable ERP, integration, and analytics solutions to support growing utility operations and multi-site deployments.

Tech Stack Fit Utilizes a mix of ERP, BI, CRM, cloud, and collaboration tools (Sage Intacct, Power BI, Microsoft Dynamics, Azure, Slack, etc.), signaling readiness for integrated data platforms and modernization projects that consolidate billing, customer data, and analytics for utility clients.