COPC Inc. Employee Directory
Business Consulting and ServicesFlorida, United States201-500 Employees
COPC Inc. offers consulting, training, certification, benchmarking, and research aimed at improving operations that support the customer experience. It originated the COPC Standards, a collection of performance-management methods applied to call center operations, customer experience management, vendor management, and procurement. Founded in 1996 and headquartered in Winter Park, Florida, the company operates globally, with activities across Europe, the Middle East, Africa, Asia Pacific, Latin America, India, and Japan. Its client base includes organizations seeking to enhance customer-facing operations and the broader service journey, with services that cover call centers, CX management, and supplier relationships. In 2025, COPC announced a six-pillar framework intended to guide intentional AI implementation, unveiled in a joint webinar, signaling ongoing evolution of its offerings.
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